Resources
We've got you
Most answers live in the docs and FAQ. For everything else, email us — a human reads every message.
Documentation
How the platform works end to end — onboarding, lessons, proctored tests, simulations, and rank.
FAQ
Quick answers to the most common questions from candidates and companies.
Email support
Write to hello@fraace.com and include the email you signed up with. We usually reply within two business days.
What to include
Account or onboarding issues — what step you were on and what you saw.
Test or proctoring problems — the test name, when you attempted it, and what went wrong. If a technical failure interrupted an attempt, tell us right away so we can review it.
Rank questions— rank is recomputed from verified activity; if something looks off, point us at the lesson, test, or project you think isn't reflected.
Company workspaces — your company name and what you were trying to do (browsing, engaging talent, training seats).